Consumers Bill Of Rights

Consumer Bill of Rights

You have the right to:

Sales:
  • The assistance of a capable and knowledgeable sales consultant
  • Advertising and representations are truthful and factual
  • A written disclosure of all details associated with a purchase
  • An explanation of the proper usage and operation of products
  • Products properly prepared, inspected and tested before delivery
  • The delivery of new products as scheduled
  • An explanation of all maintenance requirements and schedules established for your product
  • An explanation and written copies of warranties on all products and major components


Service:
  • The explanation of maintenance/repair plans including estimated repair time and cost
  • An itemized list of all charges (both warranty and retail) with thorough explanation
  • Prior approval of changes in repair costs or additional charges should they occur
  • Maintenance/repair work done right the first time by knowledgeable trained technicians
  • Maintenance/repair work completed when promised
  • Timely notice of changes in service delivery time if delays are experienced in repair completion
  • Inspect replaced/damaged components upon presentation of the invoice/work order


Operations:
  • Fair, open and honest treatment without discrimination
  • Respectful, professional and accurate responses to all product questions and requests
  • Privacy and confidentiality of customer records
  • Voice any concerns, directly with our management team, if we fail to fulfill our commitments or meet your expectations

TRACKER MARINE GROUP